Help / Frequently asked questions

Tickets can be bought via our ticket-partner online myticket or via telefone 040-2372 400 30 (Mo.-Fr. from 10am-6pm and on saturdays from 09am-1pm).
Admission prices: All prices quoted are exclusive of the usual advance ticketing fees. The prices at the box office are final prices.
Discounts: We offer a contingent of discounted tickets for the following groups of people: Pupils, students (up to 28 years of age), vocational trainees, persons performing a Voluntary Year of Social Service, severely disabled persons (with a degree of disability of 70) as well as recipients of benefits according to German Social Code Book II (SGB II). Proof of eligibility for the discount must be shown at the door without being asked.
Do you need help booking a ticket? Please contact myticket via mail: or call: 040-2372 400 30 (Mo.-Fr. from 10am-6pm and on saturdays from 09am-1pm).

Events in the adult programme generally last for 90 minutes, children’s events are 60 minutes long.

No, there is no break during the events.

Please observe the conditions at each venue, as these differ for each location.

No, your event ticket is not valid as a ticket for public transport.

The featured guests autograph books at the end of virtually all events. This is announced for each guest at the respective event.

Please observe the rules at each venue, as these differ for each location.

If not otherwise stated in the programme or on the website, the events are held in German.

Ticketbuyers will be contactes via mail. Please find the form for refunds here and send it to The itself cannot refund ticket purchases; refunds must be obtained through the sales channel.

When planning our festival, we pay special attention to eliminating barriers. Many of our venues are wheelchair-accessible and equipped with an audio induction loop. These are always indicated in our programme using pictographs. If you have any questions regarding accessibility, please don’t hesitate to contact us at

Please find all information about our offerings here.

By participating in our events, you consent to the publication of visual material.

We will determine the hygiene and infection protection measures for our events depending on the development of the COVID-19 pandemic and the requirements of the Corona Protection Ordinance for NRW that apply at the time of the festival.

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